CrossTrack Web Portal

www.cross-track.com

 

TESTERS: Follow these steps to get pre-printed Backflow Assembly Test Forms from the web

 

STEP 1: In a web browser, go to www.cross-track.com. You will see this page:

 

 

STEP 2: Enter your Tester Certification Number in the box, then click Login. You will then see this screen (with your own name after the word Welcome).

 

 

 

STEP 3: Enter the Pick Number for the site you want, and press the Enter key. Your screen will then look like this:

 

 

 

STEP 4: Click on the link to get your test form. The first time, it may take a few seconds for the Adobe Acrobat Reader to load. You should then see your test report:

 

 

 

 

 

 

STEP 5: You can either print the Test Report, or save it on your computer. To print it, choose File à Print. To save it, choose File à Save As.

 

 

 

STEP 6: To get another Test Report, click your browser’s Back button and enter another Pick Number.

 

 

TROUBLESHOOTING

 

 

PROBLEM: When I click on the link to get the Test Report, nothing happens, or I see a box like this:

 

 

SOLUTION: Download and install the Adobe Acrobat Reader, from www.adobe.com

 

 

 

 

PROBLEM: CrossTrack doesn’t recognize my Tester Certification Number

 

SOLUTION: Check the list of Certified Backflow Testers from the San Francisco Department of Health at www.sfdph.org/eh/water/index_CrossFLow.htm

 

 

 

PROBLEM: I don’t know any Pick Numbers.

 

SOLUTION: Each site that has one or more backflow assemblies is identified by a Pick Number. The Pick Number is 3 letters followed by 3 numbers (for example, AAA123) and is available from your Customer. The Pick Number is printed on the Test Notice, which gets sent to party responsible for testing the backflow device.  The customer should give you the Pick Number when they ask you to test the backflow device.